Neurodiversity FAQs

    Frequently Asked Questions

    Everything you need to know about assessment and treatment with Raiys. Can't find what you're looking for? Email hello@raiys.com — we're always happy to help.

    Getting Started & Booking

    Patient policies

    Our patient policies explain how to raise a concern about your care, and what happens if you need to cancel, reschedule or miss an appointment.

    Complaints PolicyHow to raise a concern, and what happens next.Cancellation, Non-Attendance and Refund PolicyNotice periods, refunds and rescheduling explained.
    All information is handled in accordance with UK GDPR and our Privacy Policy. If you have urgent concerns about your, or your child's, mental health, please contact your GP or call NHS 111. This FAQ is for general guidance only and does not replace individual clinical advice.

    In a crisis? Raiys is not an emergency service. If you or someone you know is in immediate danger, please use one of these services:

    Emergency999Samaritans116 123NHS111Childline0800 1111