Last updated: 20/10/2025
Raiys – Our full name is 'Raiys Ltd'. We are called "we", "us", "our", or "Raiys" in this Privacy Notice.
We are registered as a Data Controller with the UK Information Commissioners Office with registration number ZB335952.
Platform – We talk about our platform www.raiys.app (the "Site") and our mobile application (the "App") our website or any of our partners white labelled websites managed by us together as Raiys or as our "Platform".
Services – Raiys provides a behavioural change programme with associated tools to support you successfully make health, wellbeing and lifestyle changes as described on the Platform (our "Services").
Partners – Our platforms are provided to our Partners who pay us for these being provided they may resell or provide our platform free, either as "Raiys" or a white labelled version under their branding.
If you access any of our Services, whether you're just browsing or you have an account, we will automatically collect information from you each time you use our Platforms. This includes technical information about your visit and (if you opt-in) location data including:
Technical information may include: phone number, Internet Protocol (IP) address, login information, browser type and version, browser plug-in types and versions, device IDs, social log-in ID/email address, time zone setting, operating system and platform, hardware version, device settings (e.g. language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, information relating to your mobile operator or Internet Service Provider (ISP).
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), pages and services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traceable campaign links (e.g. in emails, or via tracking URLs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.
We only collect location data if you give us permission (via our platform cookie banner, or via your app settings).
Location data includes country location (based on your full or partial IP address and/or Google Analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions. Location data may be collected in combination with device ID, so we can recognise your mobile browser or device when you return to the Service.
We use this to understand how individuals use our Platform, and how we can improve it, and ensure content from our site is presented in the most effective manner for you and for your computer. If you visit our platform and opt-in to cookies, or download our app and opt-in to letting us use your personal data for tracking, we may display Raiys ads to you on other platforms, or send you push notifications – for example, to encourage you to get started using Raiys. You can always change what we have access to in your device settings.
We do this in our legitimate interests, where we have considered these are not overridden by your rights or with your consent if required (e.g. to non-strictly necessary cookies).
See our Cookie Notice for more information on the use of cookies and device identifiers on the Services.
We will collect your contact information, and the other communications information you provide.
Our legal reason for this is in our legitimate interests. We may also do this to take steps to enter any contract with you or to fulfil our obligations under any contract with you (including our Terms of Service). Where required, we may do this with your consent.
We may collect contact information (as explained above), like your name and email address. We may also collect marketing preferences, which are our records of what information you would or would not like to receive from us.
We may send these via push notifications, emails or texts, depending on your preferences. Our legal reason for this is we do this with your consent, where required.
You can opt-out of further marketing at any time by selecting the "unsubscribe" link at the end of all our promotional email updates, or by replying to the email saying unsubscribe.
The Raiys platform collects information from you, including things like your name, email, health behaviours, demographics and medical conditions, to tailor the health coaching and content within the service, to be more useful. We never share personally identifiable user information externally, without your explicit permission.
We do share an overall summary of average insights (otherwise known as aggregated data) with select parties:
This is to improve care and understanding population health challenges. It is not personally identifiable; therefore, your personal information would not be shared in this way unless you specifically opt in to that.
Raiys is fully GDPR compliant, meaning we take privacy, data protection, clinical safety and usability very seriously, and meet NHS digital health service standards. If you have any questions on our policies or would like help with something, you can email us at hello@raiys.com
Where you agree to enter a challenge as part of our platform for example (Be ACTiv) we will process your data under the rules of the specific challenge that you have agreed to enter. Data is processed and shared with the challenge participants, our suppliers and the organisers of the challenge. This can include the following data:
Third party suppliers may be passed your data where their platforms are used for communications purposes these suppliers may include WhatsApp, Facebook, Messenger and SMS providers. Processing of data for our challenges is voluntary, and you agree to consent to this processing as and when you enter a challenge. The lawful reason relied on by Raiys for processing your data is consent.
This Privacy Notice will apply to you if:
We must have a relevant legal reason, called a 'lawful basis' for each way that we use your personal information.
You must create an account to use Raiys. You may have access to a limited preview with just a first name. We'll record which subscription and payment option you choose (if you are paying for our service). We'll record your chats which includes which chat options you choose or what you type into the chat. This can include information about your sleep, nutrition, exercise and mental health.
We'll collect your health and wellbeing data including:
If you have been asked to use our healthcare management services you will be advised separately of the data being collected, in this circumstance we act as a Data Processor for your (NHS) healthcare provider.
The lawful basis for processing your data for our healthcare management services is your data is processed under the legal bases of Article 6(1)(e) (public task) and Article 9(2)(h) (provision of health or social care) of the UK GDPR.
We'll use your personal information to send you promotional or marketing content (for example, updates or newsletters) if you have consented (where required by law). You can opt-out of further marketing at any time by selecting the "unsubscribe" link at the end of all our promotional updates and marketing to you, or by replying to the email saying unsubscribe. We also rely on consent for some of the cookies we use.
We use your personal information if it is necessary to perform a contract you have with us (for example, our Terms of Service), or if you have asked us to take specific steps before entering that contract.
Raiys collects only the minimum information needed to provide a useful and personalised coaching service. Our legitimate interests include:
We may share your personal information with:
Raiys has appointed Stripe (www.stripe.com) as its data processor for the purpose of processing payment data.
Raiys is based in the United Kingdom, and we store and process your data in the United Kingdom. We will not transfer your data outside the European Economic Area (EEA) without notifying you first and allowing you to object to any proposed transfer.
All information you provide to us is stored on our servers. Our platforms use secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption.
All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies.
Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us, any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
Raiys outsources its payments processing to Stripe (see www.stripe.com). In the UK Stripe payment processor Stripe Payments Europe, Limited ("SPEL"), an Irish company operating under Irish law acting as a Data Processor.
Stripe collects payment data from your customers during online or in-person transactions. This may include:
You have the option to share information from wearable devices (including phones, watches, scales and rings) from our healthcare API platform which offers plug-and-play connectivity with over 500 wearables and health data sources including Apple HealthKit, Fitbit, Garmin, and Samsung Health.
You can decide which data you would like Raiys to read, including:
Active Energy, Blood Type, Body Temperature, Carbohydrates, Cycling Distance, Dietary Sugar, Fibre, Heart Rate, Height, Protein, Resting Energy, Resting Heart Rate, Gender, Sodium, Steps, Total Fat, Walking and Running Distance, Walking Heart Rate Average, Water, Weight and Workouts.
We use this to provide our services to you and healthcare partners, including providing personalised information and recommendations for you across sleep, nutrition, exercise and mental health, enabling you to set goals and track your habits, and understanding user experience and health changes over time.
We may sometimes link to other platforms (including other apps). The platforms will have their own privacy information, which you should read before using or sharing personal information with the site. Whilst we have conducted data security assessments on our service partners and their platforms, we are not responsible or liable for these platforms, any content on them, or their policies and notices. A link does not mean we endorse the views of the linked platform.
If you freeze your account or terminate the account, we will retain your personal information while it is frozen. If your account goes fully inactive, we will delete your data 2 years after it has ceased to be used, for personally identifiable data, and 10 years after for non-personally identifiable data.
We will usually keep personal information:
If you request us to stop processing your data or withdraw your consent, we will delete any personal identifiable data within 45 days of your request. We will retain any anonymous non identifiable data and process this for statistical processing data purposes.
If your data is being processed as part of our healthcare management service, then any request to delete your data should be made to your (NHS) healthcare provider who will instruct us as their data processor how the data should be processed.
We may anonymise your personal data to create anonymised data (like aggregated statistics). You cannot be identified from anonymised data, and it cannot be reverse engineered to re-identify individuals. This kind of data is no longer personal data.
We may keep and use this anonymised data to help us provide, develop and improve our Platform and services, including to:
In certain circumstances, you have the following rights:
If you would like to exercise any of these rights in relation to the personal information we hold about you, you can contact us at hello@raiys.com. We will respond to user data requests as quickly as possible or within 1 month.
If you have any concerns, you have the right to lodge a complaint with a data protection supervisory authority. The Information Commissioner's Office (ICO) is the supervisory authority in the UK and can provide further information about your rights. You can visit their platform at www.ico.org.uk.
We would love to hear from you. If you have any questions or feedback or concerns about Raiys or its Data Processor(s), please get in touch:
Email: hello@raiys.com
Office: 124 City Road, London EC1V 2NX, United Kingdom
Telephone: +44 (0) 203 954 2536
This Notice was last updated 20/10/2025. We may update this Notice from time to time and will publish updates on our platforms.