Privacy Policy

The Raiys web site is operated by Raiys Limited.

We are committed to protecting and respecting your privacy and complying with the Data Protection Act 2018 (“the Act”). Raiys Limited is a Data Controller in terms of the Act. This statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information. If you have any questions or concerns regarding this statement, you should contact us using the details given at the end of this statement.

Please note that this policy applies only to the raiys.com domain and not to the websites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third-party sites, and you should make your own enquiries in respect of them.

  1. What information may we collect?

    The personal information we collect might include your name, employment details, email address, contact telephone number and address.

  1. How is the information used?

    We will use your personal information to provide the service and to provide you with information about our services if you have requested it. We will also use the information we collect on an aggregated and totally anonymous basis to monitor the usage of our website, help us understand the patterns and behaviours of site visitors, and help us provide relevant wellbeing content.

    Additionally, designated representatives of our business clients may access this aggregated and anonymised data, via our data insights portal, to help them understand, plan and deploy support strategies for emerging wellbeing trends.

    Please note we do not store the cookie information gathered, it only helps us to operate the site more effectively and allow us to offer an effective service to you.

  1. Will my personal information be provided to third parties?

    2. We may share your personal information with third parties but only in the circumstances set out below.

    In certain circumstances we may share your personal information with affiliated companies and service providers who perform functions on our behalf such as providing special offers and discounts on products and services, carrying out data management, and our internet service provider. These third parties must always provide the same levels of security for your personal information as Raiys Limited and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Raiys Limited.

    We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of Raiys Limited, its customers and the public.

  1. Will I be sent information that I did not ask for?

    2. No.

  1. What security will exist?

    2. We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including secure cloud server architecture. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

  1. Internet and Data Storage

    2. The Internet is inherently insecure. Personal Data submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of Personal Data using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your Personal Data is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent, or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of our website is at your own risk.

  1. Transmission of Data Overseas

    2. Raiys Limited will not transfer your Personal Data to a country outside the European Economic Area without your prior consent and without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country.

  1. How can I access my personal information?

    2. You have certain rights as a Data Subject request details and can request a copy of the personal data which we hold about you. This is commonly referred to as a subject access request or ‘SAR’. You can make SARs verbally or in writing, including via social media. A third party can also make a SAR on behalf of another person. We will respond without delay and within one month of receipt of the request.

    If you wish to write to us, please do so at the address below and mark your envelope “Personal information request”. Should you discover any inaccuracies in such personal data, please notify us as soon as possible at the same address. We will then correct our records and notify any third parties to whom such personal data may have been supplied.

  1. What about changes to the privacy policy?

    We reserve the right to modify or amend this privacy policy at any time and for any reason.